Welcome to Mr Dhobi! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application for on-demand laundry and dry cleaning services.
This policy applies to the Mr Dhobi mobile application (the "App") and describes our practices in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), Indian data protection principles, and Google Play Store requirements. By using our App, you agree to the collection and use of information as described in this Privacy Policy.
We encourage you to read this policy carefully to understand how we handle your data. If you have any questions or concerns, please contact us using the details provided at the end of this document.
We collect the following personal information to provide you with our laundry services:
Why we collect this: This information is essential for creating your account, processing your orders, coordinating service delivery, and communicating with you about your orders.
We collect location information in the following ways:
Important: We do NOT track your real-time GPS location or collect background location data. We only use the addresses you explicitly provide to us.
We collect payment-related information to process your transactions:
Important Security Notice: We do NOT store your actual credit/debit card numbers, CVV, card expiry dates, or banking passwords. All sensitive payment processing is securely handled by Razorpay, our PCI-DSS Level 1 compliant payment gateway. We only receive transaction confirmation, order reference numbers, and payment status.
To provide and improve our laundry services, we collect:
We store communications to provide customer support and improve our services:
Note: We do not have in-app chat functionality. All support communications happen via email (mrdhobidevs@gmail.com) or WhatsApp.
We collect device push notification tokens through Firebase Cloud Messaging (FCM) to send you:
You can manage notification preferences through your device settings.
When you use our App, we automatically collect certain technical information:
This data helps us maintain app functionality, fix bugs, and improve user experience.
The App may request certain permissions on your device for functionality:
Your Control: Users can manage these permissions at any time via their device settings (Settings > Apps > Mr Dhobi > Permissions).
We use your information for the following purposes:
With your consent, we may use your information to:
You can opt-out: You can unsubscribe from promotional communications at any time through app settings or by contacting us. Please note that you will still receive transactional and order-related communications necessary for service delivery.
We may use your order history and preferences to:
We respect your privacy and do not sell your personal information to third parties. We only share your information in the following circumstances:
Who: Verified laundry service providers and delivery partners on our platform
What we share: Name, phone number, delivery address, order details, special instructions, and pickup/delivery time slots
Why: To enable them to fulfill your laundry orders, coordinate pickup and delivery, and provide you with quality service
Protection: All service providers are contractually obligated to protect your data and use it only for order fulfillment purposes.
Service: Razorpay (PCI-DSS Level 1 Compliant)
Purpose: Secure payment processing and transaction management
Data Shared: Name, email, phone number, order amount, order ID, and transaction details
Privacy Policy: https://razorpay.com/privacy/
Security: Razorpay is certified as PCI-DSS Level 1 compliant, ensuring the highest level of payment security.
Services Used:
Purpose: App infrastructure, user authentication, data storage, and push notifications
Data Shared: User ID, phone number, push notification tokens, order data, and app usage information
Privacy Policy: https://firebase.google.com/support/privacy
Data Location: Our Firebase data is stored in the asia-south1 region (India) for optimal performance and data localization.
Service: Message Central
Purpose: Sending OTP (One-Time Password) SMS for user authentication
Data Shared: Phone number and OTP code (temporary, expires after verification)
Protection: OTPs are valid only for a short time and cannot be reused.
Usage: When delivery partners click on your address, the App opens Google Maps (external application) for navigation
Data Shared: Delivery address only
Note: This is a deep link to the external Google Maps app installed on the device. We do not use Google Maps SDK or API within our app, and Google's own privacy policy applies to their app.
We may disclose your information when required by law or to:
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
Your Rights During Transfer:
You can exercise your deletion rights by contacting us at mrdhobidevs@gmail.com before the transfer date.
Important: We do NOT sell your personal information to third parties for their marketing purposes.
We take the security of your personal information seriously and implement appropriate technical and organizational measures:
While we implement strong security measures, you also play a role in protecting your account:
Please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
In the unlikely event of a data breach that compromises your personal information, we will:
We maintain an incident response plan and regularly test our security measures to minimize the risk of breaches.
We respect your rights regarding your personal information. You have the following rights:
You have the right to request a copy of all personal information we hold about you.
How to request: Email us at mrdhobidevs@gmail.com with the subject line "Data Access Request"
Timeline: We will respond within 7 business days and provide your data within 30 days
Format: Data will be provided in a commonly used, readable format (PDF or CSV)
You can update or correct your personal information at any time.
How to update:
We will update your information promptly and notify you of the changes.
You have the right to request deletion of your account and personal data.
How to delete:
Timeline: Account deletion will be processed within 30 days
What gets deleted:
What we retain:
Recovery period: You have 30 days to recover your account before permanent deletion.
You can opt-out of promotional communications at any time.
How to opt-out:
Effect: You will stop receiving promotional offers and marketing messages, but will continue to receive essential order updates and transactional notifications.
You can request a copy of your data in a portable, machine-readable format.
How to request: Email mrdhobidevs@gmail.com with subject "Data Portability Request"
Format: We will provide your data in CSV or JSON format
Timeline: Within 30 days of your request
For optional features requiring your consent (such as push notifications), you can withdraw consent at any time.
How to withdraw:
Effect: Withdrawing consent may limit certain app features, but core services will remain available.
Email: mrdhobidevs@gmail.com
Phone: +91 7575855788
Response Time: We aim to acknowledge your request within 7 business days
Resolution Time: Most requests are resolved within 30 days
If you are not satisfied with our response, you may file a complaint with the appropriate data protection authority in India.
We retain your information only as long as necessary for the purposes outlined in this Privacy Policy.
We may retain certain information beyond the standard retention periods when:
When we no longer need your information, we securely delete or anonymize it.
Our mobile application uses the following tracking technologies:
Our App uses web views for displaying invoices and receipts. These web views may use:
These are essential for app functionality and cannot be disabled.
We do not use advertising networks or third-party tracking cookies for behavioral advertising.
We send push notifications to keep you informed about your orders and services.
Transactional Notifications (Essential):
Promotional Notifications (Optional):
You can manage notification preferences:
Option 1 - Device Settings:
Option 2 - App Settings:
Option 3 - Contact Us:
Warning: If you disable all notifications, you may miss important updates about your orders, including pickup times, delivery schedules, and service provider messages. We recommend keeping transactional notifications enabled even if you opt-out of promotional messages.
The Mr Dhobi app is not intended for children under 18 years of age. Our services require users to be at least 18 years old to create an account, place orders, and make payments.
We do not knowingly collect personal information from anyone under 18 years of age. If you are under 18, please do not use this App or provide any information to us.
If you are a parent or guardian and believe your child under 18 has provided us with personal information:
Our Commitment: Upon discovering that a user is under 18 years of age, we will immediately:
Your personal data is primarily stored on Firebase servers located in the asia-south1 region (India), ensuring data localization and optimal performance for our Indian users.
While we store data primarily in India, some of our service providers (such as Firebase/Google Cloud) operate globally and may process or store data in other countries. When data is transferred outside India:
We regularly review our service providers to ensure they meet our data protection standards.
Our App may contain links to third-party websites or services (such as external Google Maps, social media, or partner websites).
Important: This Privacy Policy applies only to the Mr Dhobi app. We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.
When you click on a link to a third-party service, you leave our App and are subject to that service's terms and privacy policy.
We process your personal information based on the following legal grounds:
We process your information to fulfill our service contract with you:
Without this data, we cannot provide our services to you.
For certain activities, we rely on your explicit consent:
You can withdraw consent at any time through app settings or by contacting us.
We process certain data based on our legitimate business interests:
Your rights: These interests are balanced against your privacy rights. You can object to processing based on legitimate interests by contacting us.
We process and retain certain data to comply with legal requirements:
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in:
When we make changes to this Privacy Policy, we will notify you through:
Changes become effective immediately upon posting the updated Privacy Policy in the App, unless otherwise specified. For material changes that affect your rights, we may provide a longer notice period.
Your continued use of the Mr Dhobi app after changes are posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue using the App and contact us to delete your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
For any questions, concerns, requests, or complaints regarding this Privacy Policy or your personal data, please contact us:
Tattvan Enterprice
📧 Email: mrdhobidevs@gmail.com
📞 Phone: +91 7575855788
📍 Address:
Shop 11, Rang Platinum Complex,
Hercules Gym, Sherpura,
Dahej Bypass Road, Gacl Colony,
Bharuch, Gujarat - 392001, India
🕒 Business Hours: 9:00 AM to 8:00 PM (Monday to Sunday)
⏱️ Response Time: We aim to respond to all inquiries within 7 business days
When you contact us:
If you have concerns or complaints about how we handle your data:
If you are not satisfied with our response, you have the right to file a complaint with the appropriate Indian data protection or consumer protection authorities.
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address your privacy concerns:
Name: Manveersinh Chauhan
Designation: Grievance Officer, Tattvan Enterprice
Email: mrdhobidevs@gmail.com
Phone: +91 7575855788
Address:
Shop 11, Rang Platinum Complex,
Hercules Gym, Sherpura,
Dahej Bypass Road, Gacl Colony,
Bharuch, Gujarat - 392001, India
Response Time: Within 15 days of receiving your complaint
Business Hours: 9:00 AM to 8:00 PM (Monday to Sunday)
You may contact the Grievance Officer for any privacy-related complaints, concerns, or requests regarding your personal data.
This Privacy Policy is designed to comply with:
By using the Mr Dhobi app, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein.
Legal Disclaimer
This Privacy Policy was last updated on January 6, 2025. Please review it periodically for changes. This document constitutes a legal agreement between you and Tattvan Enterprice regarding the privacy of your personal information.
Document Version: 1.1
Effective Date: November 6, 2024
Last Modified: January 6, 2025
Next Review Date: July 6, 2025 (6 months)
© 2024-2025 Tattvan Enterprice. All rights reserved.